Повечето от Вас знаят, че вече имаме почти хронични забавяния при:
- Вкарването на пратките в системата (не знаете дали Ви е пристигнала пратката или не – а като ни попитате по мейла или телефона – често нямаме отговор)
- Натоварването им на курс към София (пратките ги получавате със закъснение над разумния срок от около 20 дни)
В нашите „Общи Условия“ сме записали, че не носим никаква отговорност при забавяне, защото услугата, която предлагаме, нито е спешна, нито е обвързана с крайни срокове – тя е просто изгодна. Все пак по наше усмотрение обезщетихме някои от Вас, на които бяхме обещали краен срок за доставка, но не успяхме да го спазим.
Проблемите за съжаление в момента се коренят в представителя ни в Германия и това, че дори ние не можем да получим своевременна информация от него за дадена пратка или курс към България. Съответно когато ни питате (или се оплаквате) не можем да Ви дадем точни отговори, а само уклончиви.
Последно имаме потвърдено негово прибиране към Германия утре (7.9.2012) – всички чакащи пратки ще бъдат описани и натоварени днес 18.09.2012 или утре 19.09.2012 за България. Очаквано пристигане – вторник или сряда ( 25 или 26 септември ).
Взели сме си поука и от около месец работим по разрешаването на тези проблеми и стабилизирането на услугата. Но намирането на решение се оказа трудно.
Имайки в пред вид всичко това желаем да информираме Вас, нашите клиенти, за следното:
- Временно не можем да се ангажираме с крайни срокове за доставка до България – ще се стремим да имаме поне 1 курс на месец, но Ви съветваме да не ни ползвате за пратки, които са спешни или обвързани с крайна дата (подаръци за рожден ден и подобни). Няма да можем и да даваме обезщетения за закъснели пратки.
- Информацията за получените пратки на адреса в Германия понякога няма да е своевременна – все пак се надявам, че няма да има толкова дълго информационно затъмнение както през изминалия Август
- Нямаме и краен срок кога ще стабилизираме услугата – това лично за мен е най-неприятното – разбрах, че намирането на решение не е лесно и наистина не знам кога всичко ще е стабилно. Полагам всички усилия в тази посока.
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Buy IPhone wholesale
Buy IPhone wholesale
GlobalGeeks
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bathroom remodel
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university of arts
travel gadgets
flight
history of arts
school
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